Tenant Frequently Asked Questions

  • Q: How do I reserve a property?

    A: In order for us to take a property off the rental market and hold it for you, we require that you sign the lease and pay a nonrefundable reservation fee in an amount equal to one month’s rent. Once you move in, the reservation fee is applied to the first month’s rent. If your lease start date is any day other than the first of the month, the following month’s rent will be prorated on a daily basis. Note: The nonrefundable reservation fee is NOT a security deposit. The security deposit is not collected until the day of move-in after we complete the move-in inspection.
  • Q: What is a tenant portal?

    A: Your tenant portal in online access through our website to important documents and information regarding your tenancy. For example, your lease and move-in inspection will be posted there for easy access 24/7 wherever you have internet access. You can also pay your rent online through your tenant portal and request repairs. To login to your tenant portal, simply go to the home page of our website and in the upper right hand corner click on “Resident Login”. You will be prompted to enter your email address and password to enter.
  • Q: How do I request repairs?

    A: Non-emergency repair requests should be submitted through your online tenant portal.